FAQs

1. Which countries do you ship to?

We currently ship to the United Kingdom.

Shipping costs and estimated delivery times will be clearly displayed during checkout before you complete your order.

2. How long does processing and delivery take?

Processing time: 1–3 working days after payment is received
Delivery time: 7–14 working days after dispatch

Once your order has been shipped, you will receive a shipping confirmation including a tracking number (where available).

Please note that in exceptional cases (e.g. high order volume, public holidays, or external shipping delays), delivery times may be longer.

3. Where is SoftLiving Co. based?

SoftLiving Co. is a company based in Germany.

Business Address:
Horneburg 37
44869 Bochum
Germany

From here, we coordinate customer service, order processing, and collaboration with our delivery partners.

4. What payment methods do you accept?

We accept the following secure payment methods:

  • Visa
  • MasterCard
  • American Express
  • Maestro
  • UnionPay
  • PayPal
  • Klarna
  • Google Pay
  • Shop Pay
  • Apple Pay

All payments are processed through certified and encrypted payment providers.

5. Is my payment secure?

Yes. Our shop uses SSL encryption technology to protect your data.

Payments are processed exclusively via secure payment gateways. We do not store sensitive payment information such as full credit card details.

6. How do returns work?

You have the legal right to cancel your order within 14 days without providing any reason.

In addition, where specified, we offer a voluntary return period of up to 30 days after receiving your order, under the following conditions:

-The item is unused

-The item is in its original condition

-The original packaging is included

To initiate a return, please contact our customer service via email.

Full details can be found in our cancellation policy and return policy on our website.

7. When will I receive my refund?

Once your return has been received and inspected, your refund will be processed within 7–10 working days using the original payment method.

The time it takes for the refund to appear may vary depending on your payment provider.

8. How can I contact customer service?

You can reach us via:

Email: softlivingco.office@gmail.com
Contact form: via our website under “Contact”
Phone: +49 015739652604

We aim to respond to all enquiries within 24–48 hours on working days.

9. How do you ensure product quality?

We work with carefully selected suppliers and check our products according to defined quality standards.

Product descriptions include relevant information on materials, usage, and care instructions. Please always follow the specific product guidelines provided.

Transparency & Consumer Protection

-Clear pricing including applicable VAT

-Transparent shipping costs

-Legal right of withdrawal

-Data protection in accordance with applicable regulations

-Full company details available in our legal notice

SoftLiving Co. stands for transparent processes, secure payment handling, and fair customer conditions.