Returns & Refunds

We want you to be satisfied with your purchase from SoftLiving Co. If something isn’t quite right, you’ll find all the important information about returns and refunds below.

Returns

You may return items within 14 days of receiving your order.

Conditions for returns:

The item must be unused and undamaged
The item should be returned in its original packaging (where possible)
All included accessories, manuals, and labels must be returned
Proof of purchase (order number) must be provided

To start a return, please contact our customer service team at:

📧 Email: softlivingco.office@gmail.com

Please include your order number and the reason for your return.

Return Costs

Return shipping costs are the responsibility of the customer unless the return is due to our error
If the item is damaged, defective, or incorrectly delivered, we will cover the return shipping costs

Please note: We are unable to accept returns sent without prepaid postage.

Refunds

Once your return has been received and inspected, you will be notified by email.

Refund details:

Refunds will be issued via the original payment method
Processing may take up to 14 working days after receipt of the return
Shipping costs are non-refundable (except in cases of incorrect or faulty delivery)

Please note that your bank or payment provider may require additional time to process the refund.

Damaged or Faulty Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please provide:

Your order number
A brief description of the issue
Photos of the affected item

We will resolve the issue as quickly as possible, either with a replacement or a refund.

Non-Returnable Items

The following items cannot be returned:

Personalised products
Used or damaged items
Hygiene products where the seal has been removed

Contact

If you have any questions regarding returns or refunds, please contact us:

📧 Email: softlivingco.office@gmail.com

🕐 Response time: within 24–48 hours (working days)